AURA | Timeless Luxury — Fragrances, Watches, Shoes & Clothes

How do I place an order?

Browse our products, select the items you want, choose your size and color, then click "Add to Cart". Review your cart and proceed to checkout. Enter your shipping details and payment information to complete your order.

What payment methods do you accept?

We accept Credit/Debit Cards, Cash on Delivery (COD), Bank Transfer, and EasyPaisa/JazzCash. All payments are secure and encrypted.

How long does shipping take?

Standard delivery: 3-5 business days
Express delivery: 1-2 business days
Free shipping: On orders over PKR 5,000

What is your return policy?

We offer a 10-day return policy. Items must be in original condition with all tags attached. Final sale items are not returnable. View full policy →

Do you offer gift wrapping?

Yes, we offer premium gift wrapping for all orders. You can select this option during checkout for a small additional fee. Learn more →

How do I track my order?

You can track your order by visiting our Track Order page and entering your order number. You'll also receive tracking information via email.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.

How can I contact customer support?

You can reach us via email at eshop@aura.com, or call us at +92 314 2133696. We're available Monday to Saturday, 10AM to 8PM.

Are perfumes returnable?

Perfumes are non-returnable and non-exchangeable due to hygiene and safety reasons. Please choose carefully before purchasing. View policy →

Are shoes returnable?

Shoes are non-returnable and non-exchangeable. Please ensure the correct size before purchasing. View policy →

Are watches returnable?

Watches are non-returnable and non-exchangeable. Only size changes are allowed within 2 days (subject to availability). View policy →

Frequently Asked Questions

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Frequently Asked Questions

10% off entire order

YOUR BAG