AURA RETURNS POLICY

Understanding our return and exchange policies for different product categories

Product Category Return Policies

Perfumes

❌ Non-Returnable ❌ Non-Exchangeable

Perfumes are non-returnable and non-exchangeable due to hygiene and safety reasons. Please choose carefully.

Shoes

❌ Non-Returnable ❌ Non-Exchangeable

Shoes are non-returnable and non-exchangeable. Please ensure the correct size before purchasing.

Watches

❌ Non-Returnable 🔄 Size Change Only

Watches are non-returnable and non-exchangeable. Only size changes are allowed within 2 days (subject to availability).

Damaged Product Policy

Damaged Upon Arrival

If your product arrives damaged or defective, please contact us immediately with photos of the damage.

Full Refund Available

Replacement Guarantee

We will replace any damaged item at no extra cost. A new product will be shipped to you immediately.

Free Replacement

Claim Period

Damage claims must be reported within 48 hours of delivery. Please keep all packaging materials.

48-Hour Window

How to Claim

Contact our support team via email or WhatsApp. Attach photos of the damaged product and packaging.

24/7 Support

Refund Process: Once your claim is verified, we will process your refund within 3-5 business days. Refunds are issued to your original payment method.

General Gifting Policy

❌ No Return

All gift items are final sale. Returns are not accepted once the gift has been purchased.

❌ No Exchange

Gift items cannot be exchanged for other products. Please choose carefully.

🔄 Size Change Allowed

Only size changes are allowed within 2 days (subject to size availability).

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